Partner Manufacturers - Product Information

General Issues

A TRUE SPECIALIST DISTRIBUTOR

What is a Distributor, there seems to be some confusion these days as to what is a true distributor in the UK.

A true distributor buys from the manufacturer in larger quantities and stocks the selection of products for resellers to offer them only the trade level prices. Not selling directly to the end users.

We say supporting the resellers and not supplying directly to the end user so you will not see end user testimonials on our website, the end user customers belong to you our customers. For us you the reseller come first, we are here to help you offer the best service for your customers. This means you get the trade reseller only pricing level so you can offer the most competitive prices to your customers. Our customers are those specialist resellers and partners now able to offer their customers much more than just the product.

A Specialist Distributor - as a Value Added Distributor we add the additional value of expertise and product advice, any associated other products, support, warranty, maintenance, setup, installation assistance and extra services for those specialist brands as required. The services like any product can be bought/sub contracted by our customers. We are an ISOQAR Registered ISO 9001 approved company with strict quality control procedures to ensure we offer the most efficient service and carry all protective highest level insurances for required and the appropriate liabilities. We offer generous credit terms subject to status and can supply internationally.

Become an authorised reseller and we can offer you registration, training and support so you can offer your customers the best price and services for our leading brands

 

Suspected Faults and Returns process

 If an product appears faulty or incorrect contact us straight away. SUPPORT CALL +44 (0)345 899 8998 On most occasions our technical personel can assist and solve any set-up problems by phone.

If the item is then assumed faulty a ticket number or Return request form will be provided. On receipt of this comleted form the RMA Number can be issued. 
If you suspect the goods are damaged or broken then again we need the confirmation in writting email/fax in adition to a telephone confirmed call within 24 hours of the goods receipt.

Always keep the product box and packaging intact and unmarked until you are sure the product is in perfect working order. If your product is suspected as faulty or not compatible we may require the product to be returned with all parts as supplied if you would like either exchange of the item or credit it in full within 30 Days of purchase. Products cannot be returned for full credit if they have any missing parts or missing packaging.

If parts or the product box/packaging is missing only the manufacturer warranty support can be given in such cases.

After 30 Days from delivery the manufacturer's return to base warranty only applies in all cases. Contact us for return full warranty proceedures.

COMPLAINTS

If you are not happy and wish to complain about anything whether it be service or a product supplied. Telephone to discuss this directly on +44 (0)1252-317839 or email at support@mediatron.co.uk

 

Mediatron Ltd - RoHS Compliance information

Mediatron has established a comprehensive program that is intended to promote product compliance with the restriction of the use of certain hazardous substance (RoHS) policy in order to response the legislated environmental directives being instituted throughout the world.
The purpose of the RoHS Directive is to reduce the waste management problems linked to substances likely to pose risks to health and the environment. The RoHS directive specifically addresses the reduction of use and ultimate banning of the following substances:
a. Lead
b. Cadmium
c. Hexavalent Chromium
d. Mercury
e. PBBs (Polybrominated biphenyls)
f. PBDEs (Polybrominated diphenyl ethers) 
Mediatron recognizes the significance of European RoHS compliance to many of our customers. We are committed to follow through RoHS compliance. With these new processes Mediatron will be able to help its customers stand on of the ROHS requirements. The RoHS and equivalent directives avoid using of the hazardous substances in products placed into the market effective July 1, 2006. All new products stock bought in and supplied from this date, and all products newly manufacturered provided by Mediatron Ltd from this date shall be RoHS compliant. 

 

Privacy policy and GDPR

GDPR is the General Data Protection Regulation. This comes into force on May 25th 2018. This is a Regulation by which the European Commission intends to strengthen and unify data protection for individuals within the European Union (EU). It also addresses export of personal data outside the EU.  The main purpose of the legislation is to regulate businesses selling to consumers and not so much business to business activity where personal data is not generally held, but still has to be addressed. 

As Mediatron Ltd is a trade distributor it does not generally deal with consumers or hold any of this type of personal data. Never the less our standard proceedures have been checked and are followed to ensure we fully comply.  Mediatron Ltd is committed to protecting all its customers, suppliers and associates by taking steps to always comply with any existing UK and the new EU GDPR rulings.

We have checked our procedures to maintain the  appropriate data protection processes are in line. Mediatron Ltd is engaged in selling goods and services to the channel, corporate trade and limited government or public sector enterprises and any marketing activity is directed at these enterprises.  Mediatron may hold limited data on individuals working in these organisations, this data is limited to name, job title, organization email address and telephone numbers. We do not hold any personal data such as home addresses or any personal credit card or bank details. We would like to give you the option to opt in to recieve marketing information as you wish. In the legitimate pursuit of this business and ongoing customer support data is held, corparate customers can control this for support reminders and opt out of any marketing contact.

Limited contact data is held for legitimate support reasons such as warranty and after sales services but this data will not be available for marketing without concent or passed on to third parties. 

After taking a review of our data protection policy we have implemented the following;

• Appointed a Data Protection Office

• Reviewed the actual data we hold

• Identified how this data was or is collected

• Reviewed how we use that this data and make sure it is only used for the legitimate pursuit of business to business activity

• Reviewed our processes for responding to requests to delete, amend or restrict data.

• Reviewed our processes for providing access to data when legitimate requests are made

• Reviewed our consent mechanism. For our Business to Business activity our unsubscribe policy meets best practice and legislative guidelines.

• Reviewed the need for a Data Protection Impact Assessment

• Reviewed our international data to be controlled in the same way

 

CYBER ESSENTIALS

Mediatron Ltd has been assessed and certified by CYBER ESSENTIALS. A primary objective of the UK Government's National Cyber Security Strategy is to make the UK a safer place to conduct business online and from 1 October 2014 all suppliers must be compliant with the new Cyber Essentials controls if bidding for government contracts which involve handling of sensitive and personal information and provision of certain technical products and services.