Technical Assistance: Free

Telephone: 0345 899 8998 sales@mediatron.co.uk

Free Technical Support - Pre sales & after sales Including in warranty... 

 

Manufacturer Support Centre.

Direct Technical Telephone Support : Included in active warranty or licence support

Telephone techical support call can be arranged for some issues also follow the clock 24/7 emails support international coverage on some equipment brands. support@mediatron.co.uk

In Warranty Returns: 

Warranty Contact: support@mediatron.co.uk

Call 0345 899 8998 for assistance or a return request form

Out of Warranty Repairs: POA

Some hardware can be repaired: Click here to learn more

" There is a set charge for pre-quote inspections"

-----------------------------------------------------------------------------------

 

Mediatron Trade Only Supplied Services.

 

 

Additional/Extra Warranty: POA

Additional years or enhanced or Gold manufacturers warranty can be purchased for selected products 

These product vary in terms call to discuss cover levels sales@mediatron.co.uk

 

Mediatron Manufacturer specific: Platinum Enhanced 24/7 Warranties  POA

Platinum UK Warranty Support -  Daytime hours 09.00 - 17.30 HRS

Platinum UK Warranty Support -  24/7 Out of Hours  17.30 - 09.00 HRS

 

 

 

Channel Supplied -  24/7 Onsite Maintenance and NBD UK Support Options: POA

Channel supply onsite maintenance for premium specialist hardware.

International Services Available

 

 

 

 

These Trade contract services are available for channel only allowing our resellers to offer this service system directly to the end site required,  maintenance contract directly for the client site. Pricing only via Reseller.

UK National coverage.  Onsite support is available from our specialist maintenance dIvision for many higher value and critical appliances.  Onsite maintenance is available for brands: Raritan, ZPE, Adder Technology, Rose Electronics, Aten, Austin Hughes, Sierra. We have a selection of cover options available to suite most customer needs: sales@mediatron.co.uk

Services -  SLA & full service contract terms and conditions are available upon request - contact support@mediatron.co.uk

 

      

 

A)  Bronze Advance Replacement supply service only:- Monday - Friday - Premium extra service to warranty.

B)  Silver 8x5 NBD with the onsite maintenance cover time as follows:- Office Hours:- Monday - Friday, 0900 - 1700 excluding bank and public holidays

C)  Gold 24x7:8 hour site response onsite maintenance agreements:- 24 Hours per day, 365 days per year including bank and public holiday

D)  Platinum 24x7:4 hour site response onsite maintenance agreements:- 24 Hours per day, 365 days per year including bank and public holiday 

 

We can offer a one, two or special three year agreements for the price of 30 Months. Plus have longer 5 year and even 7 years plans available.

Please note that separate maintenance SLA terms and conditions apply, over our standard goods and services supply business terms.

The client will have an emergency contact number directly to the supporting engineers office or they can alert them or us through you.

On site Maintenance requires details on the product serial number and the products location site and contacts of this location, response times and service is calculated to this named recorded site only. Any changes to this information or the products status or condition must be notified to us and our maintenance supporting partners to be able to support correctly. Any failure to provide correct product or site location information may result in breach of the contract and stated service terms and the products may not be covered. For a support Quotation or further details contact: support@mediatron.co.uk

Third party UK onsite support:

User Training:

We can offer training services in the UK for some products we supply. As distributors of the leading brands: Raritan, Rose Electronics, Adder Technology, Aten, Austin Hughes and Fujitsu. Some systems may be confusing to operate for your customers if you or they require any training or instructional assistance. Please contact us: sales@mediatron.co.uk

 

Installation:

We can assist with your installation requirements for technical hardware & specialist software from our products range. In addition to this we are also able to assist with AV, KVM, Network installation requirement where we or carefully chosen partners can be introduced for subcontracting. Please contact us: sales@mediatron.co.uk / Installation service options...