Partner Manufacturers

  • fujitsu
  • rose electronics
  • Xceedium

Support Services

 

 

Technical Assistance:

Free Reseller Telephone Technical Support - Pre sales and after sales.

Telephone : 0845 899 8998 sales@mediatron.co.uk

 

Warranty Returns:

Warranty Contact:  support@mediatron.co.uk

Call 0845 899 8998 for assistance or a return request form

 

Extra Warranty:

Extra Warranty available for some products only, call or contact us for details

 

Repairs  - Out of Warranty

Some hardware can be repaired however there is a set charge for inspections before we are able to issue a repair quotation

 

 

Onsite Maintenance and Support Options:

These contract services are available for our resellers to offer directly to the client site.

Onsite support is available for many higher value and critical appliances. We have a selection of cover available to suite most customer needs:

A)  Overnight Advance Replacement Service, Monday - Friday

B)  8-4 hour response agreements with the maintenance cover time as follows:-

 1) Office Hours:- Monday - Friday, 0900 - 1700 excluding bank and public holidays

 2) 24 X 7:-  24 Hours per day, 365 days per year including bank and public holiday

 We offer a three year agreement for the price of 30 Months. Please note that maintenance terms and conditions apply.

The client will have an emergency contact number directly to the supporting engineers office or they can alert us through you.

On site Maintenance requires details on the product serial number and the products location site and contacts of this location, response times and service is calculated to this named recorded site only. Any changes to this must be notified to us and our maintenance supporting partners to be able to support correctly. Any failure to provide correct product or site location information may result in breach of the contract and stated service terms and the products may not be covered. 

For a support Quotation or further details contact : Support@mediatron.co.uk

Training:

We can offer training services from the UK for some products we supply. As distributors of the leading brands: Raritan, Rose Electronics, Adder Technology, Aten, Minicom, Austin Hughes and Fujitsu. Some systems may be confusing to operate for your customers if you or they require any training or instructional assistance. Please contact us: sales@mediatron.co.uk

Installation:

We can assist with your installation requirements for technical hardware & specialist software from our products range. In addition to this we are also able to assist with AV, KVM, Network installation requirement where we or carefully chosen partners can be introduced for subcontracting.  sales@mediatron.co.uk

Installation service options: